Most of the content itself is actually pretty intuitive, with the exception of learners moving or resizing the window so that previous and next buttons disappear off of it. How many people have discovered the "I can't find the buttons" issue in usability testing? But it's all the surrounding technologies where things go haywire:
- You know that back button there...don't use it!
- You can't see the video...yeah, that's because you're using Quicktime 6 instead of Quicktime 7!
- You opened up the course in a tab in Lotus Notes...no wonder the video is choppy!
How do you handle help?